Car brands are expected to put more focus on customer service from 2018 now that the UK’s new car market evidently passed its peak in 2016. This year the total market is in decline and fleet registrations had dropped by almost 23,000 units (2.1%) by the end of September.
from Latest Fleet News news https://www.fleetnews.co.uk/news/fleet-industry-news/2017/11/07/brands-switch-their-emphasis-towards-customer-service-fn50-2017-analysis
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